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COVID-19 update (3/30/2020)

COPE continues to monitor the development and impact of the Coronavirus (COVID-19) in our community and the organization. The health and safety of our members, staff, and community, remain a top priority at COPE.
As we learn more about COVID-19, it is important to follow the guidelines laid out by the Centers for Disease Control and Prevention (CDC). Click here to stay up to date with the CDC and learn more about COVID-19.
Below are new protocols enacted across COPE clinics as preventative measures to ensure the health and wellbeing of members, staff, and community:
  • All scheduled appointments will occur via telehealth video conferencing (using Zoom technology) or by telephone. Staff will contact all members scheduled through April 10 to inform them this is the new procedure.
  • Instructions to access telehealth or telephone options are available online through COPE’s website (click here) and/or at any COPE clinic. 
  • Individuals who visit a clinic on a walk-in basis will be screened for symptoms related to COVID-19. If screening determines an individual does not meet symptom criteria set by the CDC, staff will guide the individual to a designated teleconference room to receive the requested service, with exception of injections, urine screens, and inductions. 
    • If screening determines an individual has symptoms related to COVID-19, staff will instruct individuals to return home, contact their health care provider and self-quarantine at home. If the primary care provider is COPE, a referral to the nearest COVID-19 testing location will be made.
  • The clinic lobby seating area will be reduced to a maximum of seven (7) chairs and placed six (6) feet apart. Anyone that exceeds the amount allowed in the lobby areas will be asked to wait outside.
  • Floor markings will be placed in lobbies at a distance of six (6) feet away from all reception areas. Individuals must remain behind the floor markings, to create a safe distance between individuals and staff. 
  • All clinic surfaces will be disinfected after member interaction and/or hourly.


As this situation evolves, COPE will track and share local public health information as it becomes available from the Pima County Health Department (PCHD), and the Arizona Department of Health Services (ADHS).
For up-to-date information from PCHD, click here. For up-to-date information from ADHS, click here.